Here you'll find answers to some frequently asked questions about filing a claim, the claim process and basic claim terminology.

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Frequently Asked Questions

Auto warranty coverage plans and the questions you may have, we have addressed the most commonly asked questions we have received over the last few years to help get you answers you are looking for. If you have any further questions please feel free to call to speak to one of our specialist for assistance.

If your vehicle is broken down please call roadside assistance at 800-209-3387. If in working condition, take your vehicle to the nearest ASE Certified Mechanic.

All coverage options may file a claim 30 days from date of purchase or 1,000 additional miles from starting odometer. If you are unsure if you are past your review period, please feel free to call customer service 800-220-8278 so someone may assist you.

Please call our customer service number to inquire about your claim 800-209-3387.

In the event of a breakdown stop operating the vehicle immediately and call our roadside number at 800-220-8278. They will take it to the nearest ASE Certified Mechanic.

Call in to the customer service line and alert them that you are taking out a rental. Make sure to keep the receipt of your rental car payment as our policy for rentals is reimbursement. Rental car coverage is subject to claim authorization and plan-specific limitations, please refer to your plan booklet for more info.

Yes. Your vehicle service contract is both transferable and prorated refundable.

Once a claim is approved you pay a one time deductible and we handle the rest!

Repair payments are paid directly to the mechanic, no need to wait for a reimbursement on your account.

Absolutely. For all covered claims, we will take care of the parts and labor, as well as towing, roadside assistance, and rental car reimbursement.

Yes! We offer discounts for military members and students. Make sure to mention to your representative that you fall in one of these categories so they can be sure that you are getting your discount.


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