Claims FAQ
Get the answers you need when filing a claim
Our Mission Statement
When something goes wrong, you shouldn’t have to jump through hoops just to get help. At CoverageX, we keep things simple. We don’t send your claim off to some third-party company—we handle everything ourselves, right here with our own team.
That means no being passed around, no waiting on hold for half an hour, and no wondering who’s actually helping you. From the moment you file a claim to the moment it’s resolved, we’re with you every step of the way.
Real people. Real support. Just the way it should be.
How Can I File A Claim ?
If your vehicle is broken down please call roadside assistance at 800-209-3387. If in working condition, take your vehicle to the nearest ASE Certified Mechanic.
When Can I File A Claim ?
You can file a claim once it’s been 30 days since your purchase and your vehicle has been driven at least 1,000 miles beyond the starting odometer reading.
Not sure if you’re past your review period? No problem—just give our customer service team a call at 800-220-8278. We’re happy to check for you and help with anything you need.
How Do I Check The Status Of My Claim?
Please call our customer service number to inquire about your claim 800-209-3387.
What Do I Do When My Vehicle Breaks Down?
In the event of a breakdown stop operating the vehicle immediately and call our roadside number at 800-220-8278. They will take it to the nearest ASE Certified Mechanic.
How Does Rental Car Service Work?
Call in to the claims number and alert them that you are taking out a rental. Make sure to keep the receipt of your rental car payment as our policy for rentals is reimbursement. Rental car coverage is subject to claim authorization and plan-specific limitations, please refer to your plan booklet for more info.
Will My Premium Increase After Filing A Claim?
No! Your premium will never increase no matter how many claims are filed.
How Does A Deductible Work?
Once a claim is approved you pay a one time deductible and we handle the rest!
How Does The Repair Payment Work?
Repair payments are paid directly to the mechanic, no need to wait for a reimbursement on your account.
WATCH YOUR SAVINGS ADD UP
With our concierge level customer service we are here to make sure you don’t overpay on home and auto repairs. Working alongside our expert repair network you can trust that you are in the good hands of The Coverage Experts. Call us when the unexpected occurs, so you can get back to what matters most.