Claims Support
How To File a Claim
We understand the frustration involved with breakdowns. Here's how to get CoverageX to the rescue fast and get you back on the road.
Step by Step Guide
Simple 4-Step Claims Process
When your vehicle breaks down, follow these simple steps to get back on the road quickly. Our claims team is here to guide you through every step.
Contact Claims Department
Report your breakdown and get immediate assistance
What to Do
- If a protected asset breaks down, ensure the immediate area is safe and secure.
- Contact your Protection Partner anytime. We're available 24/7 to initiate the claim process.
- Your Coverage Concierge can assist with locating an ASE-certified repair center or service technician in your area.
Car Rental
For auto service claims, arrange for a car rental while your vehicle is being repaired
AUTO CLAIMS ONLY: WHAT TO DO
- Once the claim is initiated, we'll advise you on access to rental reimbursement or other covered temporary living/service solutions.
Get Approval
Our team reviews and approves your claim
What to Do
- Your Claims Advisor works directly with the facility to review the diagnosis and determine coverage, assuring complete transparency. Once coverage is confirmed, a Claims Advisor will contact you with next steps.
Payment
We handle payment directly with the repair shop
What to Do
- As soon as our team has completed the adjudication process and confirmed your claim is approved, we will issue an authorization number to you and the repair facility to complete the repair.
- CoverageX pays the repair center directly for all approved repairs. You're only responsible for your deductible, which is paid directly to the shop at the time of service.
Claims Department
Our claims team is available 24/7, 365 days a year to help you through the process and get you back on the road quickly.
Call Claims Department24/7 Roadside Assistance
Need emergency roadside help? Our 24/7 assistance team is always ready to help with towing, flat tires, lockouts, and more.
Call 24/7 Roadside AssistanceSupport Center
Frequently Asked Questions
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